Analyse Contribution Of Engagement In Biopsychosocial Assessment Client Nursing Essay

Break down Contribution Of Engagement In Biopsychosocial Assessment Client Nursing Essay In this paper the way toward building a remedial relationship and surveying customers own conditions inside the inpatient affirmation and the system found by and by will be utilizes dissected and scrutinized by utilizing Johns (1994) model of reflection. The structure that has been utilized in psychological well-being administrations is the Care Program Approach (CPA), which it has been significantly reprimanded since it was presented. In this way the reflection will investigate other model of nursing, Tidal Model, which offers an alternate way of thinking of care. The reflection will likewise investigate the relational connections hypotheses which the breast fed utilized during the evaluation and how these supported to draw in the customer in the biopsychosocial surveying process. It likewise will be talked about other mediation models and the conceivable utilization in comparative circumstances. So as to start the examination of the above focuses, commitment should be characterized. Thurgood (refered to by Norman and Ryrie (2004) p.650) portrayed it as: can be extensively characterized as offering a support that is experienced by administration clients (counting carers) as worthy, available, positive and enabling. In spite of the fact that this definition gives a thought of the idea, it needs to characterize the key components of commitment, which Cutcliffe and Barker (2002) recognized as framing a human to human relationship, communicating resistance and acknowledgment, and hearing and comprehension. The two definitions assemble the expert estimations of the administration and the connection itself. However, Cutcliffe and Barker (2002) definition can be viewed as progressively reasonable when comprehensively surveying customers. In any case, these definitions don't recognize variables of commitment that are behind the relational relationship, for example, individual or auth oritative points of view of commitment. The individual viewpoint for the medical caretakers practice is supported by poor basic association, word related societies and stress, bureaucratic compels, absence of time and nursing society driven by quantifiable targets (Hosany et al (2007) and Addis and Gamble (2004)). Then again, customers and their families are adapted by the psychological instability, their past encounters with different administrations, the trust in the administration and its significance. Furthermore, the authoritative issues impact upon commitment and care by lessening administrations spending plans, by not giving assets and furthermore by legislative issues. Commitment has been perceived as a significant piece of psychological wellness administrations clients care. The National Service Framework (NSF), the National Institute for Clinical Excellence (NICE) and the Department of Health (DoH) select that clients under CPA ought to be given assets to construct a remedial relationship, streamline commitment and lessen dangers. These records additionally feature the need to give a remedial domain so as to give best mind and to draw in the customers and their families with the administration. Considering all the above data an intelligent record will be occurring in the accompanying pages by utilizing Johns model of reflection (1994). 1. Portrayal of the experience The clinical condition where this evaluation occurred was in an intense grown-up ward. The ward is situated in an old psychological wellness medical clinic, which has old and pilling off wooden windows, messy rooftops and antiquated deck. The ward had messy floor coverings, the window ornaments didn't draw properly and the work of art on the dividers was stripping off. These are the hierarchical boundaries influencing commitment. This specific customer was known by the administration as of now, to ensure his entitlement to classification he will be alluded as John (NMC code of training 2008). John had been steady for a long time, however in the previous barely any months his psychological state had compounded. His psychosis and levels of uneasiness expanded; he doubted neighbors and different colleagues just as outsiders. Thusly, he quit leaving his home and started to self cure with over the counter narcotics. Emergency and Resolution Home Treatment Team (CRHTT) was included and as they felt that John couldn't adapt at home, they concluded that an inpatient affirmation would be advantageous. Before the confirmation the CRHTT sent the CPA structure 1A, which refreshed the ward staff about the most recent appraisal of the customers biopsychosocial needs. When John showed up to the ward, he completely comprehended the circumstance where he was in. He had the option to assent and had ability to concur with treatment and, subsequently, he was conceded as a casual customer. This encouraged the underlying collaboration and the underlying establishing for the medical caretaker/customer relationship. Prior to the start of the appraisal Tom (Johns named nurture) acquainted everybody with John, jobs were clarified, an invite pack with the ward data and a CPA booklet were given and Tom gave all the data in an oral and composed way. The attendant began the evaluation by detailing open inquiries. Anyway John offered single direct responses (indeed, not, not certain ). Therefore, the attendant chose to change to more straightforward addressing. After that the customer was very co-employable and was addressing all the inquiries. He answered to be restless, which additionally was observable by looking to his non-verbal communication (he was sweat-soaked, grasping his fingers, scouring his hands on the seats arms and evacuating his scenes a few times during the meeting). At this stage the medical caretaker chose to embrace a tension evaluation by utilizing the scales instruments accessible on the ward the Becks Anxiety Inventory (BAI, see Appendix 1). Following this evaluation, John started to address the inquiries more inside and out and he showed up progressively facilitated, expressing a few times that he was in clinic for help and would do everything that was accessible for his recuperation. Following the nearby trust approaches and NICE rules, the CPA 1A evaluation was closed (as it must to be finished inside 72 hours of the affirmation); the Integrated Care Pathway for Inpatient Safety and the Patient Property Liability Disclaimer were filled in and marked by medical attendant and customer. 2. Reflection The entire appraisal was planned to assemble however much data as could reasonably be expected about John so as to comprehend the customers real biopsychosocial circumstance (all encompassing evaluation) and the setting that prompted the affirmation, which would feature the necessities and qualities of the customer. Nonetheless, inpatient affirmations are bound to concentrate on a progressively clinical way to deal with wellbeing, for the most part since social intercessions can't be executed until the customers mental state has balanced out and he is prepared to proceed onward to network settings. Along this procedure the multi-disciplinary group sorts out consideration to develop the grounds to empower recuperation (Simpson 2009). This specific ward was center around treatment and balancing out, chipping away at coordinated intercessions (nurture customer), assembling a helpful relationship through organized and unstructured mediations, and utilized CPA as a nursing mediation struc ture. Close by these individual communications, the movement medical caretakers and the word related advisor offered every day social and relaxation exercises. These gatherings gave aptitudes and diversion to the customers on the ward, yet didn't follow a specific model of nursing, for example, the Tidal Model, and they offered exercises to save the extra time on the ward without advancing recuperation. The Tidal Model gives organized gathering work focused on recuperation (Barker and Buchanan-Barker 2005). This model communities its evaluation on an all encompassing methodology for the short and long haul needs, seeing the psychological maladjustment as a one of a kind encounter of every person, their families and social condition. It investigates the absolute bottom of the disease, (for example, an inpatient affirmation like Johns) as where the recuperation starts with a positive way to deal with the ailment. There are three working gatherings suggested in this model: revelation, arrangements and data (see informative supplement 3), where helpful relationship is manufactured and gives normal to the individual and others are talked about and investigated. As referenced over, the ward attendants had increasingly organized intercessions with customers, and the issues talked about in these meetings were connected to the Tidals Model subject gatherings. In these meetings the customers draw in with their essential medical attendants and they examine their interests according to their consideration or other individual issues. These mediations or meetings were proposed to occur in any event twice week by week for at any rate 60 minutes. In any case, for authoritative issues (normally low number of staffing) not all the customers had the chance to profit by these balanced intercessions all the time. At first, the Tidal Model exploration was condemned for being predisposition, for lacking to completely portray customers pre and post mediation with the model, not considering Hawthorne impact and the majority of physiological variables and by not thinking the requirement for another model in psychological well-being care (Noak 2001). In any case, further examination and investigation demonstrated that the Tidal Model gives instruments and structure to improve care in intense ward affirmations filling the holes in care pointed in the NSF and The Sainsbury Center for Mental Health (Gordon et al 2005). One could state that this model has been appeared to improve psychological wellness administrations, satisfy the recorded holes inside nursing practice and to be grounded on proof based practice. Notwithstanding, the writer of this article accepts, in the wake of perusing the significant writing, that for the usage of the Tidal Model the degrees of staffing (and consequently the adminis tration financial plan) ought to be expanded and nursing practice societies must be changed by reinstructing the workforce. Ostensibly the two usage are exceptionally hard to accomplish as the wellbeing administration has seen spending plans cut downs in the ongoing years and medical caretakers rehearsed has been liable to negative ward societies towards nursing models. Then again

Starbucks Hr Management Free Essays

Vital Human Resources Management The development of key HR the executives is established in labor arranging however it is crafted by avowing the significance of overseeing individuals viably just as seeking after towards increasingly adaptable and inventive so as to have the option to convey benefits in continually evolving condition. The majority of the writing survey proposed that the upside of significant information, interesting arrangement of aptitudes and dynamic abilities can brings about firm’s upper hand and worth creation too (Rochling et each of the, 2005). Hence, a fitting Human Resources practices can creates authoritative capacities, for example, strengthening, specific recruiting, broad preparing, execution assessment, group based work and execution based compensation work. We will compose a custom article test on Starbucks Hr Management or on the other hand any comparative subject just for you Request Now In view of these six practices, the underlying effect is on what representatives have and feel. Specific recruiting and broad preparing are totally planned for building certain abilities that empowering representatives to successfully play out their occupations. In the expansion on these practices alongside remunerations, execution assessment, strengthening and group based work will make employee’s recognitions on the company’s reasonableness and attractive quality and afterward, will impact their responsibility, inspiration and inspiration where it will straightforwardly influence on the firm’s execution. Notwithstanding, in spite of the fact that these six works on being dissected independently, they are not really being polished separately. This implies a portion of these can be joined together so as to show signs of improvement results, for example, the mix of strengthening, group based work and rewards. This can be demonstrated from the Whole Food Market case. The one of a kind human asset rehearses in Whole Food Market was notable and thought to be the primary drivers of its development and gainfulness in the business of normal and natural food retailers. The work culture in Whole Food Market was focused on the firm’s grassroots, which are the cutting edge level of the executives which assisted with taking out administration. The firm engaged the current colleague to pick their own newcomers where they feel great with in their group. Other than that, the firm additionally utilizes group based motivator (blend of group based work and prize) to improve cost sparing just as profitability. Every division inside a store that runs by a group will be given a regularly scheduled finance spending where the unspent finance cash toward the month's end will be isolated among the colleagues. This strategy has effectively diminishes undesirable expenses and expands the firm’s execution monetarily. Broad preparing has the potential side where preparing will in general grow progressively capable ability that inevitably will help up the representatives confidents and inspiration while playing out their activity. At whatever point the firm didn't give adequate preparing and improvement to the less capable workers, this may prompt debilitation among the representatives and afterward, lessens the efficiency and firm’s execution. For instance, Delta Airline, where the firm concentrates more on cost decrease and didn't invest a lot of energy on representative duty. The firm has deducted preparing costs which considers as critical costs in the aircraft business and causes absence of representative commitment in the firm. Subsequently, Delta has dropped to the base of the business in execution when contrasted with its rivals, for example, Southwest Airline. Each human asset rehearses costs cash to create and time to actualize and these expenses be that as it may, will go legitimately to the association main concern. For instance, being particular in recruiting may bring about better representatives however it will cost more in term of meeting and testing. Giving increasingly broad preparing will build their aptitudes and conceivably their mentalities however it will cause generous measure of cash spent to the firm. In this way, it is fundamental to actualize a superior human practices that builds profitability and simultaneously don't let their expenses outperform the advantages or that will bring no genuine increase for the firm. Step by step instructions to refer to Starbucks Hr Management, Essay models

Liesel Meminger Character Analysis Essay Sample

Liesel Meminger Character Analysis Essay Sample Liesel Meminger Character Analysis Liesel Meminger is the main character of a historical novel ‘The Book Thief’ by an Australian writer Markus Zusak which is his most popular work. The novel was an international bestseller and is now considered to be a modern classic. Many people who have read it wondered if Liesel Meminger is a real person. According to the author, the book was inspired by real-life events that he heard from his German parents but all the characters in the novel are fictional and Liesel Meminger was never real although she might seem to be. ‘The Book Thief’ presents an emotional story of a ten-year-old girl living in Nazi Germany during Holocaust. The novel describes the joys and sorrows of Liesel, the new family that adopted her, and a Jewish man that Liesel’s family hide from the Nazi. The action takes place during a certain historical period, but ‘The Book Thief’ does not provide details on the complex events that are discussed in the novel. We can see them through the eyes of Liesel Meminger and learn about her point of view on Holocaust and World War II and, besides, we can learn about this point of view as it is told by Death, the narrator of the story. At the beginning of the novel, Liesel is about ten years old and towards the end of the novel, she is about fifteen. At that time, her home was destroyed by bombs and her loved ones were killed. The narration ends when Liesel is an elderly woman and Death comes for her soul. Liesel knows what it means the pain of loss â€" she lost her father, mother, and brother. When she comes to her foster family, they all have hard times because Liesel does not trust anyone. But her new family and friends treat her kindly and gently so she opens her heart to them and learns compassion. Liesel cares about the special people in her life and she also cares about justice in general. She is angry and frustrated with Hitler and war. As Liesel grows up, she starts to realize that everyone around her has experienced pain and loss. Although she is still a child, Liesel creates a moral system for herself and develops strong critical thinking. Liesel steals books. She loves books so much that she starts stealing them even before she is able to read them. The first book that Liesel steals is a handbook for digging graves. She steals it from a graveyard where her little brother has been buried because it reminds her of her brother and of her mother. So for Liesel, this book means a loss and a sorrow. But ‘The Gravediggers Handbook’ also means a beginning of a new period in Liesel’s life. When Hans finds this book beneath her mattress, they start reading it together and their friendship begins. Liesel realizes that there is a great power in books and in the words that are written in them and she enjoys reading them. It was her foster father Hans who teaches her to read although he is not good at reading himself because of his four-grade education. She reads with her foster father and, besides, she visits Frau Hermann who is the mayor’s wife in her library. She likes the library and thinks that it is one of the greatest places that she has ever been to. She also starts reading to people who come to their basement when air raids begin. Books are the source of real comfort for Liesel and the people around her. Liesel is enchanted by the power of language but as she matures, she starts to realize that words can be a dangerous weapon of control and at the same time they may be a gift that can broaden her knowledge and view on the world. Using books which she steals, reads, and writes, she develops her character.

Racism On The Slave - 1262 Words

Racism on the Racist: Examining Racial Discrimination’s Effects on its White Subjects in ‘Benito Cereno’, ‘What to the Slave is the Fourth of July?’ and Playing in the Dark Herman Melville’s short story ‘Benito Cereno’ (1855), Frederick Douglass’ speech ‘What to the Slave is the Fourth of July?’ (1852) and Toni Morrison’s literary critique Playing in the Dark (1993) differ greatly in form and context. Yet each focusses on the binary between white and black Americans, examining the ways by which each of these races perceives and interacts with the other. These racial binaries in the texts demonstrate the ways in which white Americans are affected by their own sense of supremacy, how their culture is shaped by their racism towards African†¦show more content†¦This ignorance is, throughout the short story, referred to as Delano’s ‘innocence’, a trait definitive of a man of the New World, unsullied, unlike Europeans, by the corruption of antiquity. At the story’s opening, he is described as ‘a person of a singularly undistrustful good nature, not liable†¦ to indulg e in personal alarms any way involving the imputation of malign evil in man’ (37). Since the tale is focalised through Delano, the reader is forced to adopt a similar level of naà ¯vetà © as the unsuspicious captain, however the third person narrator gives, from the outset, a warning to the reader about Delano’s unwillingness to see bad. ‘Whether, in view, of what humanity is capable,’ they write, ‘such a trait implies†¦ more than ordinary quickness and accuracy of intellectual perception, may be left to the wise to determine’ (38). This humorous interjection of the narrator’s casts Delano’s reliability in a dubious light. This is just one among many signs that the story’s protagonist might be slow on the uptake. Other signals include the abundance of grey imagery in the opening scene, the sky seeming a ‘gray surtout’ filled with flights of both ‘troubled gray fowl’ and ‘troubled gray vapours’ (37), this indeterminate colour suggesting confusion and the deception of appearances; and the San Dominick’sShow MoreRelatedRacism Without Racists By Eduardo Bonilla Slave849 Words   |  4 Pagesdid; however, I was indeed treated in a different way, which was racist and discriminated. When I read the materials from class, I felt I had experienced the exactly same thing in my life. Segregation, which was written by Eduardo Bonilla-Slave in his book: Racism without Racists, still happened today in my life; marginalization and powerlessness, which were proposed by Iris Young in her book: Five Faces of Oppression, were common problem for all Chinese nonimmigrants. 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Western Civ Continuous or Discontinuous - 1411 Words

Is Human Development Continuous or Discontinuous? Human Development is lifelong, continuous and discontinuous and goes in so many different directions throughout a lifespan. It is plastic, multidisciplinary and is embedded in a changing socio-historical context. I truly believe I live in a continuous development pattern, as I believe the rest of us hope our children to follow in our footsteps of continuity. Sigmund Freud addresses continuous versus discontinuous in the understanding of mental illness. We tend to wonder if a mental illness if just an ordinary person taking something to an extreme, or if it is just a matter of degree. I think there is a difference in the way someone with a mental illness experiences reality. There are so†¦show more content†¦According to Augustine’s theory that all children are born in sin and act of free will it is my understanding that Augustine’s theory is a theory of discontinuity. This is because discontinuity is having a life with â€Å"personal decision, freely chosen, that will profoundly change the direction of one’s life. (Module Commentary – Historical Antecedents II) From what I’m understanding Augustine’s theory on discontinuity is that a decision has the ability to significantly impact the outcome of one’s life. According to module commentary research suggests that the past of an individual doesn’t necessarily suggest what the outcome of that person may be. When looking at my life and trying to determine whether my life would be of continuity or discontinuity I have to admit I struggled with the differences. I think that I my life could be either actually. However, after reading the text I would have to say that I would think the majority of my life is continuous in that my life has been full of stages. From infancy to adolescence and then into adult hood these were distinctive stages to which I lived through and made distinctive decisions. I recall events during my childhood such as my parents divorcing that helped me to comprehend and realize that life isn’t perfect. Instead of pitying on the fact that my parents were no longer together and revert back to being an infant

Juror 8 As A Hero In Rose Reynolds 12 Angry Men - 947 Words

Does anyone know what a hero is capable of doing and what they mean in a persons life? Well a hero has always been admired and idealized for his courage, such as standing up against the world in order to prove their point. As shown in Rose Reynold’s twelve angry men, Juror 8 also known as Joseph Sweeney, has portrayed a role as a hero. As he had valued the life of an young teenager, and believed that they should be rethinking if the son is guilty or not. From my perspective, juror 8, Joseph Sweeney, is a true hero because he had courage to stand up against the world in order to prove his point. Juror 8 has a strong belief in justice, and feels that everyone should be treated fairly .Regardless of what race or gender; everyone should be†¦show more content†¦Whereas if you take the wrong path you will end up facing many problems and struggles. Since I have been a child, I have learned that always do what is right. At times truth may cause a lot of stress, but you should never give up on what is right for you. Being someone who can stand up against the world, and make a decision that is different from others may be very difficult. The whole world, then begins to criticize and torment you, but you do not give up you always fight for whats right. That, has been very well represented by Joseph Sweeney. He knew that at the moment everyone has a different decision, and no one is going to believe him.

Effect of Training and Development of Employees

Question: Discuss about he Effect of Training and Development of Employees. Answer: Introduction In this part of the paper the researcher will analyze the various secondary data collected for the purpose of this research. The researcher will analyze the data with respect to the effect of training and development on customer satisfaction available through various books and journal articles. The researcher will discuss the effects of diverse options available to a customer with respect to the selection of products and services. The researcher will further discuss the importance of customer satisfaction on the performance of the businesses. The researcher will also discuss the relationship between training and development of employees and customer satisfactions. Increasing options available to customers Increasing competition in the market place in the modern society demands for customer satisfaction. The customers have various available options which they can freely choose (Krn 2014). Most of the organizations in the food and beverage industry provides similar products therefore the service they provide become a deciding factor based on which the consumers make their choice. Importance of customer satisfaction The customers are the the foundations on which an organization is based on (La and Yi 2015). If customers are not satisfied the organization would not be able to continue with its operations successfully and individuals and groups would be less interested in the products and services provided by them. The matrix in relation to customer satisfaction index is very useful to the managers so with respect to analyzing the business performance. It is one of the most important indicators with respect to loyalty and repurchases intentions of customers. It is the index which differentiates between two organization providing similar products. Customer satisfaction helps the businesses to reduce customers churn along with increasing the life time values of customers. It is a fact that customer retention is cheaper than acquiring new customers therefore it is essential to provide customer satisfaction. A loyal customer can also reject his favorite brand if he is not provided with customer satisf action. It has been observed that customers mainly leave a brand not because of products but because of inadequate satisfaction provided by the organizations to the customers. When an organization provides good level of customer satisfaction it is always stays ahead of its competitors (Cummings and Worley 2014). Relation between training and customer satisfaction If the employees of an organization are trained and are provided with appropriate rewards to ensure that the customers are satisfied there is no reason for which an organization cannot achieve customer satisfaction. The employees having the knowledge of how to satisfy customers along with motivations in form of rewards would put in that extra effort which would make any customer fell good about the services of the company. Customers who are provided with quality service create minimum problems for employees as they are aware of the fact that the employees are giving an effort towards their satisfaction. When such positive behavior is observed in the customers by the employees they also become keen to enhance their efforts towards providing better customer satisfactions. When the employees become aware of the exact things they require with respect to handling customers in a better way than they would automatically provide better services to the customers increasing customer satisfacti on (Cummings and Worley 2014). As the employees are the people who directly deal with customers they have to be provided with a proper framework which they can use as guidelines towards providing customer services. If the employees are provided with training in relation to communication they would be able to understand what the customers exactly want from them (Goetsch and Davis 2014). If the employees are provided with information in relation to the products of the company and are trained on how to provide such information to the customers it would automatically increase customer satisfaction. The customers would be able to understand the utility of the product and how it should be used to yield best results and therefore enhancing the experience of the customers (Anitha 2014). When the employees of an organization feel that the company is taking all possible steps to ensure the development of the employees they would also want to give extra effort towards the betterment of the organization (Wilder, Collier and Barnes 2014). The employees would make sure that they give extra effort towards the training and development program so that they can ensure that the customers are satisfied. Moreover it have been found that employee satisfactions is directly related to customers satisfaction that is the satisfied employees provide better customer satisfaction as compared to the employees who are not satisfied (Elnaga and Imran 2013). The critiques of training and development provide that such programs are not economically beneficial for the organizations as they require a lot of investments and are usually time consuming. Training is provided during the time of employment and during such time the employees are not able to do their normal course of work. However it is to be noted in this case that this investment results in long term benefits for the organization and the employees gain all knowledge which helps them to provide better services to the customers. The customers will only be willing to avail the services of the organization only if they are treated with respect and care by the employees as there are plenty of options available to the customers. the customers provide rare chances to rectify a mistake made by the employees therefore it must be ensured by the employees that they are able to provide flawless services to the customers so that they realize that they are getting back their value for money (Anitha 2014) . Effect of digitalization In the age of digitalization it is very important for the employees to know how to use the internet to communicate with the employees and address their needs. The customers have also become accustomed to the internet and usually prefer the source to order food thus it becomes all the more important for the employees to be accustomed to the internet so that they can provide better customer satisfaction. Research questions The appropriate questions which would be addressed by the researcher through are as followers What are is the effect of training and development of employees on customer satisfaction What are the issues which are faced by the employees with respect to training and development programs? What are the ways and areas in which the employees require training to enhance customer satisfaction? What effect does employee satisfaction have towards satisfying the customers? What are the amendments required to the existing training and development programs so that they can address the issue in a better way Research methodologies Research methodology is the manner in which a research is carried out by the researcher. The part will signify the type of data collection method that is primary or secondary which would be used by the researcher to collect data for the research. The part will also discuss the kind of method used by the researcher to analyze the data which has been collected for the research. The part will also describe the process used by the researcher towards the research (McGivern 2013). Research process The researcher will conduct the research according to the followings steps. The researcher will first identify a topic in relation to the current needs of businesses. The researcher will than indentify the significant issues related to the topic The researcher will than collect relevant information through different sources to analyze the issues in question. The researcher will than evaluate and review the information collected for the purpose of this research After an analysis of data has been done by the researcher he would draw an appropriate conclusion in relation to the topic and provide useful recommendations which would help to address the issue. Gantt chart Source: Created by Researcher Data collection method Data collection method is the process in which the researcher collects data for the purpose of the research. Data is usually collected via primary or secondary data collection methods (Treiman 2014). The researcher will be collecting data for the purpose of this research through both primary and secondary methods. Primary data will be collected by the researcher through a series of interviews conducted on selected frontline employees of the McDonalds Australia and randomly chosen customers of the organization. Another interview would be conducted on different sets of employees and customers to verify the result obtained from the first interview. Secondary data would be collected by the researcher through the available books and journal articles to analyze the current trends related to the chosen topic (Miles, Huberman and Saldana 2013). Data analysis method Data analysis methods can be divided into two categories which are qualitative data analysis and quantitative data analysis. Qualitative data analysis method Qualitative data analysis method is used when the research is based of secondary data and content analysis. Quantitative data analysis method Quantitative data analysis method is used when the research is based on primary data such as interviews and surveys and analysis is done based on numbers and statistics. The researcher will use quantitative data analysis for the purpose of this research as the research is primarily used on interviews and surveys conducted by the researcher on employees and customers of the organization. The data will collected by the researcher would be based on numbers and statistics obtained through the interviews which would be conducted (Palinkas et al. 2015). With respect to primary data the researcher will conduct interview based on two separate focus groups which would be comprised of twenty front line employees of the organization and the second group would consist of fifty randomly chosen customers. The results obtained from the first groups of employees and customer would be confirmed by the researcher by conducting another interview of two separate groups comprising of ten frontline employees and twenty customers Interview questions for the employees The employees comprising of the first focus group would be analyzed by the researcher to determine what changes the employees are have witnessed since the training and development program have been incorporated within the organization. With respect to this the employees would be asked by the researcher that what are the challenges such as time management and understanding the employees are facing in relation to the program (Krueger and Casey 2014). This question would help the researcher to identify the various loopholes in the programs which can then be addressed to yield the best possible results. The researcher would also ask the employees that what are the challenges they faced towards providing quality customer care before the training and development program was incorporated into the organization. This question would help the researcher to understand what are the basic problems faced by the employees towards providing quality customer care and how can such problems be solved by the incorporation of training and development program (Pantouvakis and Bouranta 2013). The researcher would also ask the employees about what benefits they have acquired through the incorporation of the training and development program and the program has been able to provide them with essential tools for dealing efficiently with the customers. This would let the researcher known the positive effect the program is having of the employees and how satisfied the employees of the company are through the program. The researcher will also ask the employees that what are the main issues which the program has been able to address and what are the issues which the employees are still facing difficulties with respect to customer satisfaction. The researcher will be confirmed through this question that what additional inclusion does the training and development policies incorporated by organization needs to enhance customer satisfaction. The researcher will also ask the employees to rate their skills of communication, service, complaint handling, knowledge of products, attentiven ess and time management on the basis of the change observed by them with respect to these skills after the incorporation of the training and development programs (Gounaris and Boukis 2013). The researcher will ask the same set of question to the second group of employees so that he can be confirmed about the results obtained from the interview of the first group. These results would be used by the researcher to provide relevant recommendations so that the training and development program can be used more effectively by organizations with respect to enhanced customer satisfaction. Interview questions for customers The questions which the researcher would ask the customers will be based on the changes the customers have observed after the training and development program for employees have been incorporated within the organization. The customers would be asked whether or not the behavior of the employees have been changed towards them. This would help the researcher know what mental effect the training and development program is having on the employees as it would directly be reflected on their behavior towards the customers (Ullah and Yasmin 2015). The researcher would ask the customers about improvement of services provided by the employees so that he can analyze what effect the program is actually having towards the improvement of services provided by the employees (Frey, Bayn and Totzek 2013). The researcher will also ask the customers whether their brand loyalty towards the organization have been effected after the organization has taken the step to incorporate training and development of their employees to provide better customer satisfaction (Lee, Back and Chan 2015). This would be done by the researcher as brand loyalty is directly proportional to customer satisfaction. Research outcome The main purpose of this research is to bring out the fact that training and development of the employees directly influence customer satisfaction. The research would be very helpful, for business organizations that provide products and services to customers on daily basis and where customer handling is a prime concern. The organization would than not hesitate to incorporate training and development programs within them as they would be aware of the benefits derived through such inclusions. The research will also provide recommendations which would help the organization who have already incorporated such programs within them to implement them in a better way in order to derive maximum benefit out of them. The research would also help the employees of such organizations to gain handy experience in relation to customer satisfaction which would also provide them with personal development. The research would also strengthen the fact that employee satisfaction is directly proportional to the way in which employees provide services to the customers. References Anitha, J., 2014. Determinants of employee engagement and their impact on employee performance.International Journal of Productivity and Performance Management. Cummings, T.G. and Worley, C.G., 2014.Organization development and change. 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