Western Civ Continuous or Discontinuous - 1411 Words

Is Human Development Continuous or Discontinuous? Human Development is lifelong, continuous and discontinuous and goes in so many different directions throughout a lifespan. It is plastic, multidisciplinary and is embedded in a changing socio-historical context. I truly believe I live in a continuous development pattern, as I believe the rest of us hope our children to follow in our footsteps of continuity. Sigmund Freud addresses continuous versus discontinuous in the understanding of mental illness. We tend to wonder if a mental illness if just an ordinary person taking something to an extreme, or if it is just a matter of degree. I think there is a difference in the way someone with a mental illness experiences reality. There are so†¦show more content†¦According to Augustine’s theory that all children are born in sin and act of free will it is my understanding that Augustine’s theory is a theory of discontinuity. This is because discontinuity is having a life with â€Å"personal decision, freely chosen, that will profoundly change the direction of one’s life. (Module Commentary – Historical Antecedents II) From what I’m understanding Augustine’s theory on discontinuity is that a decision has the ability to significantly impact the outcome of one’s life. According to module commentary research suggests that the past of an individual doesn’t necessarily suggest what the outcome of that person may be. When looking at my life and trying to determine whether my life would be of continuity or discontinuity I have to admit I struggled with the differences. I think that I my life could be either actually. However, after reading the text I would have to say that I would think the majority of my life is continuous in that my life has been full of stages. From infancy to adolescence and then into adult hood these were distinctive stages to which I lived through and made distinctive decisions. I recall events during my childhood such as my parents divorcing that helped me to comprehend and realize that life isn’t perfect. Instead of pitying on the fact that my parents were no longer together and revert back to being an infant

Juror 8 As A Hero In Rose Reynolds 12 Angry Men - 947 Words

Does anyone know what a hero is capable of doing and what they mean in a persons life? Well a hero has always been admired and idealized for his courage, such as standing up against the world in order to prove their point. As shown in Rose Reynold’s twelve angry men, Juror 8 also known as Joseph Sweeney, has portrayed a role as a hero. As he had valued the life of an young teenager, and believed that they should be rethinking if the son is guilty or not. From my perspective, juror 8, Joseph Sweeney, is a true hero because he had courage to stand up against the world in order to prove his point. Juror 8 has a strong belief in justice, and feels that everyone should be treated fairly .Regardless of what race or gender; everyone should be†¦show more content†¦Whereas if you take the wrong path you will end up facing many problems and struggles. Since I have been a child, I have learned that always do what is right. At times truth may cause a lot of stress, but you should never give up on what is right for you. Being someone who can stand up against the world, and make a decision that is different from others may be very difficult. The whole world, then begins to criticize and torment you, but you do not give up you always fight for whats right. That, has been very well represented by Joseph Sweeney. He knew that at the moment everyone has a different decision, and no one is going to believe him.

Effect of Training and Development of Employees

Question: Discuss about he Effect of Training and Development of Employees. Answer: Introduction In this part of the paper the researcher will analyze the various secondary data collected for the purpose of this research. The researcher will analyze the data with respect to the effect of training and development on customer satisfaction available through various books and journal articles. The researcher will discuss the effects of diverse options available to a customer with respect to the selection of products and services. The researcher will further discuss the importance of customer satisfaction on the performance of the businesses. The researcher will also discuss the relationship between training and development of employees and customer satisfactions. Increasing options available to customers Increasing competition in the market place in the modern society demands for customer satisfaction. The customers have various available options which they can freely choose (Krn 2014). Most of the organizations in the food and beverage industry provides similar products therefore the service they provide become a deciding factor based on which the consumers make their choice. Importance of customer satisfaction The customers are the the foundations on which an organization is based on (La and Yi 2015). If customers are not satisfied the organization would not be able to continue with its operations successfully and individuals and groups would be less interested in the products and services provided by them. The matrix in relation to customer satisfaction index is very useful to the managers so with respect to analyzing the business performance. It is one of the most important indicators with respect to loyalty and repurchases intentions of customers. It is the index which differentiates between two organization providing similar products. Customer satisfaction helps the businesses to reduce customers churn along with increasing the life time values of customers. It is a fact that customer retention is cheaper than acquiring new customers therefore it is essential to provide customer satisfaction. A loyal customer can also reject his favorite brand if he is not provided with customer satisf action. It has been observed that customers mainly leave a brand not because of products but because of inadequate satisfaction provided by the organizations to the customers. When an organization provides good level of customer satisfaction it is always stays ahead of its competitors (Cummings and Worley 2014). Relation between training and customer satisfaction If the employees of an organization are trained and are provided with appropriate rewards to ensure that the customers are satisfied there is no reason for which an organization cannot achieve customer satisfaction. The employees having the knowledge of how to satisfy customers along with motivations in form of rewards would put in that extra effort which would make any customer fell good about the services of the company. Customers who are provided with quality service create minimum problems for employees as they are aware of the fact that the employees are giving an effort towards their satisfaction. When such positive behavior is observed in the customers by the employees they also become keen to enhance their efforts towards providing better customer satisfactions. When the employees become aware of the exact things they require with respect to handling customers in a better way than they would automatically provide better services to the customers increasing customer satisfacti on (Cummings and Worley 2014). As the employees are the people who directly deal with customers they have to be provided with a proper framework which they can use as guidelines towards providing customer services. If the employees are provided with training in relation to communication they would be able to understand what the customers exactly want from them (Goetsch and Davis 2014). If the employees are provided with information in relation to the products of the company and are trained on how to provide such information to the customers it would automatically increase customer satisfaction. The customers would be able to understand the utility of the product and how it should be used to yield best results and therefore enhancing the experience of the customers (Anitha 2014). When the employees of an organization feel that the company is taking all possible steps to ensure the development of the employees they would also want to give extra effort towards the betterment of the organization (Wilder, Collier and Barnes 2014). The employees would make sure that they give extra effort towards the training and development program so that they can ensure that the customers are satisfied. Moreover it have been found that employee satisfactions is directly related to customers satisfaction that is the satisfied employees provide better customer satisfaction as compared to the employees who are not satisfied (Elnaga and Imran 2013). The critiques of training and development provide that such programs are not economically beneficial for the organizations as they require a lot of investments and are usually time consuming. Training is provided during the time of employment and during such time the employees are not able to do their normal course of work. However it is to be noted in this case that this investment results in long term benefits for the organization and the employees gain all knowledge which helps them to provide better services to the customers. The customers will only be willing to avail the services of the organization only if they are treated with respect and care by the employees as there are plenty of options available to the customers. the customers provide rare chances to rectify a mistake made by the employees therefore it must be ensured by the employees that they are able to provide flawless services to the customers so that they realize that they are getting back their value for money (Anitha 2014) . Effect of digitalization In the age of digitalization it is very important for the employees to know how to use the internet to communicate with the employees and address their needs. The customers have also become accustomed to the internet and usually prefer the source to order food thus it becomes all the more important for the employees to be accustomed to the internet so that they can provide better customer satisfaction. Research questions The appropriate questions which would be addressed by the researcher through are as followers What are is the effect of training and development of employees on customer satisfaction What are the issues which are faced by the employees with respect to training and development programs? What are the ways and areas in which the employees require training to enhance customer satisfaction? What effect does employee satisfaction have towards satisfying the customers? What are the amendments required to the existing training and development programs so that they can address the issue in a better way Research methodologies Research methodology is the manner in which a research is carried out by the researcher. The part will signify the type of data collection method that is primary or secondary which would be used by the researcher to collect data for the research. The part will also discuss the kind of method used by the researcher to analyze the data which has been collected for the research. The part will also describe the process used by the researcher towards the research (McGivern 2013). Research process The researcher will conduct the research according to the followings steps. The researcher will first identify a topic in relation to the current needs of businesses. The researcher will than indentify the significant issues related to the topic The researcher will than collect relevant information through different sources to analyze the issues in question. The researcher will than evaluate and review the information collected for the purpose of this research After an analysis of data has been done by the researcher he would draw an appropriate conclusion in relation to the topic and provide useful recommendations which would help to address the issue. Gantt chart Source: Created by Researcher Data collection method Data collection method is the process in which the researcher collects data for the purpose of the research. Data is usually collected via primary or secondary data collection methods (Treiman 2014). The researcher will be collecting data for the purpose of this research through both primary and secondary methods. Primary data will be collected by the researcher through a series of interviews conducted on selected frontline employees of the McDonalds Australia and randomly chosen customers of the organization. Another interview would be conducted on different sets of employees and customers to verify the result obtained from the first interview. Secondary data would be collected by the researcher through the available books and journal articles to analyze the current trends related to the chosen topic (Miles, Huberman and Saldana 2013). Data analysis method Data analysis methods can be divided into two categories which are qualitative data analysis and quantitative data analysis. Qualitative data analysis method Qualitative data analysis method is used when the research is based of secondary data and content analysis. Quantitative data analysis method Quantitative data analysis method is used when the research is based on primary data such as interviews and surveys and analysis is done based on numbers and statistics. The researcher will use quantitative data analysis for the purpose of this research as the research is primarily used on interviews and surveys conducted by the researcher on employees and customers of the organization. The data will collected by the researcher would be based on numbers and statistics obtained through the interviews which would be conducted (Palinkas et al. 2015). With respect to primary data the researcher will conduct interview based on two separate focus groups which would be comprised of twenty front line employees of the organization and the second group would consist of fifty randomly chosen customers. The results obtained from the first groups of employees and customer would be confirmed by the researcher by conducting another interview of two separate groups comprising of ten frontline employees and twenty customers Interview questions for the employees The employees comprising of the first focus group would be analyzed by the researcher to determine what changes the employees are have witnessed since the training and development program have been incorporated within the organization. With respect to this the employees would be asked by the researcher that what are the challenges such as time management and understanding the employees are facing in relation to the program (Krueger and Casey 2014). This question would help the researcher to identify the various loopholes in the programs which can then be addressed to yield the best possible results. The researcher would also ask the employees that what are the challenges they faced towards providing quality customer care before the training and development program was incorporated into the organization. This question would help the researcher to understand what are the basic problems faced by the employees towards providing quality customer care and how can such problems be solved by the incorporation of training and development program (Pantouvakis and Bouranta 2013). The researcher would also ask the employees about what benefits they have acquired through the incorporation of the training and development program and the program has been able to provide them with essential tools for dealing efficiently with the customers. This would let the researcher known the positive effect the program is having of the employees and how satisfied the employees of the company are through the program. The researcher will also ask the employees that what are the main issues which the program has been able to address and what are the issues which the employees are still facing difficulties with respect to customer satisfaction. The researcher will be confirmed through this question that what additional inclusion does the training and development policies incorporated by organization needs to enhance customer satisfaction. The researcher will also ask the employees to rate their skills of communication, service, complaint handling, knowledge of products, attentiven ess and time management on the basis of the change observed by them with respect to these skills after the incorporation of the training and development programs (Gounaris and Boukis 2013). The researcher will ask the same set of question to the second group of employees so that he can be confirmed about the results obtained from the interview of the first group. These results would be used by the researcher to provide relevant recommendations so that the training and development program can be used more effectively by organizations with respect to enhanced customer satisfaction. Interview questions for customers The questions which the researcher would ask the customers will be based on the changes the customers have observed after the training and development program for employees have been incorporated within the organization. The customers would be asked whether or not the behavior of the employees have been changed towards them. This would help the researcher know what mental effect the training and development program is having on the employees as it would directly be reflected on their behavior towards the customers (Ullah and Yasmin 2015). The researcher would ask the customers about improvement of services provided by the employees so that he can analyze what effect the program is actually having towards the improvement of services provided by the employees (Frey, Bayn and Totzek 2013). The researcher will also ask the customers whether their brand loyalty towards the organization have been effected after the organization has taken the step to incorporate training and development of their employees to provide better customer satisfaction (Lee, Back and Chan 2015). This would be done by the researcher as brand loyalty is directly proportional to customer satisfaction. Research outcome The main purpose of this research is to bring out the fact that training and development of the employees directly influence customer satisfaction. The research would be very helpful, for business organizations that provide products and services to customers on daily basis and where customer handling is a prime concern. The organization would than not hesitate to incorporate training and development programs within them as they would be aware of the benefits derived through such inclusions. The research will also provide recommendations which would help the organization who have already incorporated such programs within them to implement them in a better way in order to derive maximum benefit out of them. The research would also help the employees of such organizations to gain handy experience in relation to customer satisfaction which would also provide them with personal development. The research would also strengthen the fact that employee satisfaction is directly proportional to the way in which employees provide services to the customers. References Anitha, J., 2014. Determinants of employee engagement and their impact on employee performance.International Journal of Productivity and Performance Management. Cummings, T.G. and Worley, C.G., 2014.Organization development and change. Cengage learning. Eisingerich, A., Merlo, O., Heide, J. and Tracey, P., 2016. Customer satisfaction and purchase behavior: The role of customer input. InLooking forward, looking back: Drawing on the past to shape the future of marketing(pp. 220-220). Springer International Publishing. Elnaga, A. and Imran, A., 2013. The effect of training on employee performance.European Journal of Business and Management,5(4), pp.137-147. Ferrell, O.C. and Fraedrich, J., 2015.Business ethics: Ethical decision making cases. Nelson Education. Fornell, C., Morgeson III, F.V. and Hult, G.T.M., 2016. Stock returns on customer satisfaction do beat the market: gauging the effect of a marketing intangible.Journal of Marketing,80(5), pp.92-107. Frey, R.V., Bayn, T. and Totzek, D., 2013. How customer satisfaction affects employee satisfaction and retention in a professional services context.Journal of Service Research,16(4), pp.503-517. Goetsch, D.L. and Davis, S.B., 2014.Quality management for organizational excellence. Upper Saddle River, NJ: pearson. Gounaris, S. and Boukis, A., 2013. The role of employee job satisfaction in strengthening customer repurchase intentions.Journal of Services Marketing,27(4), pp.322-333. Krn, S., 2014. Analysing customer satisfaction and quality in constructionthe case of public and private customers.Nordic journal of surveying and real estate research,2. Krueger, R.A. and Casey, M.A., 2014.Focus groups: A practical guide for applied research. Sage publications. La, S. and Yi, Y., 2015. A critical review of customer satisfaction, customer loyalty, relationship marketing, and customer relationship management.Journal of Korean Marketing Association,30(1), pp.53-104. Lee, J.S., Back, K.J. and Chan, E.S., 2015. Quality of work life and job satisfaction among frontline hotel employees: A self-determination and need satisfaction theory approach.International Journal of Contemporary Hospitality Management,27(5), pp.768-789. McGivern, Y., 2013.The practice of market research: an introduction. Pearson Higher Ed. Miles, M.B., Huberman, A.M. and Saldana, J., 2013.Qualitative data analysis. Sage. Palinkas, L.A., Horwitz, S.M., Green, C.A., Wisdom, J.P., Duan, N. and Hoagwood, K., 2015. Purposeful sampling for qualitative data collection and analysis in mixed method implementation research.Administration and Policy in Mental Health and Mental Health Services Research,42(5), pp.533-544. Pantouvakis, A. and Bouranta, N., 2013. The link between organizational learning culture and customer satisfaction: Confirming relationship and exploring moderating effect.The Learning Organization,20(1), pp.48-64. Saeidi, S.P., Sofian, S., Saeidi, P., Saeidi, S.P. and Saaeidi, S.A., 2015. How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction.Journal of Business Research,68(2), pp.341-350.. Treiman, D.J., 2014.Quantitative data analysis: Doing social research to test ideas. John Wiley Sons. Ullah, I. and Yasmin, R., 2015. The influence of human resource practices on internal customer satisfaction and organizational effectiveness.The Journal of Internet Banking and Commerce,2013. Wilder, K.M., Collier, J.E. and Barnes, D.C., 2014. Tailoring to customers needs: Understanding how to promote an adaptive service experience with frontline employees.Journal of Service Research,17(4), pp.446-459.

Asian Avian Virus Essays

Asian Avian Virus Essays Asian Avian Virus Paper Asian Avian Virus Paper Avian (bird) Influenza (flu) is a virus or infection that originated from birds, hence the word avian. This is a type of disease that is natural among poultry like ducks and chickens since they have the virus living in their intestinal organs. Avian influenza is a disease that is highly contagious and fatal among birds. The virus runs in the birds saliva and in their feces. Domesticated birds get infected when they get in contact with surfaces contaminated by the sick birds or when they get in contact with a sick one. This disease among the fowls has may kinds. There are approximately 16 types that have been classified, and the most fatal one is called highly pathogenic avian influenza (Bupa, 2005). This virus normally happens in the species of birds, and until the late 90s they never believed that it can affect humans who maintain a close proximity with these birds. There have been several reported occurrences of human infection since the late 90s. The process of this bird disease being transferred to humans has been dubbed as species jumping. The reason why avian influenza can infect people is because of the possibility that the avian flu virus has combined with the human influenza thereby creating a new specie of virus that is easily transferable and fatal (Bupa, 2005). Is it a responsible behavior on the part of scientists to rouse fears in the public before the situation progresses? Explain your viewpoint. The role of scientists and doctors alike is to give facts and informations based on their scientific and medical findings. There have been violent reactions claiming that these scientists have instilled fear and panic amongst the public with regard to the avian flu disease. I do not think that it was their intention to cause panic and turmoil among the people. They have an ethical and medical obligation to disclose whatever detail they can find and give the information out to the public as a precautionary measure. The reaction of the people upon receiving the news is beyond their control. It is my opinion that they are just simply doing their job in laying out the minutest detail even before the situation progressed because had they not divulged what they know, they will be sooner or later blamed by the public for withholding such valuable information concerning the public health and the general welfare. Whether they reveal information or not, they will still receive criticism from the public. Thus, I think that telling the public every detail about their findings would be a better choice rather than concealing information that the people should know- only to find out later that many people have been infected with a disease that they should have avoided had they been informed how to do so earlier. Advantages of Early Warning Early warnings about a possible outbreak of a disease of any kind or about calamities in general create a handful of advantages. For one, warnings enable the public to be well-informed of what is happening around so that they can decide what to do about it. Having   knowledge beforehand of an upcoming epidemic may give people an upper hand when it comes to preparing for safety and making precautionary steps to protect their family. The old saying that prevention is better than cure never goes out of style and it can be best applied in this scenario. If people have been forewarned, then they can avoid getting that kind of sickness in the first place. Disadvantages of Early Warning The most common disadvantage of early warnings is the over-speculation that it may cause the public. Some people have a tendency to overreact and be anxious. They start to paint pictures in their head that are too far-fetched from the early warning that has been delivered to them. The situation that is most dreaded by many is the panic and fear that people may feel upon receiving the news. Panic is very contagious and it would cause a great deal of inconvenience to many if However, while these warnings produce so much tension on others, it may also cause disbelief in some. It is the belief of others that the scientists are making the public worried and confused over nothing, and since they can make warnings, they probably have the solution for these occurrences; they just do not want reveal that yet. It is true indeed that the human mind can never be over or underestimated in all instances when it comes to all kinds of reasoning. References Bupa. (2005, October 18). Hot Topic- Avian Flu (Bird Flu). Retrieved August 3, 2009, from bupa.co.uk/health_information/html/health_news /270104avianflu.html.

Ideas of Yet Unknown Origin essays

Ideas of Yet Unknown Origin essays A Critical Analysis of David Humes Of the Origin of Ideas The second sort of philosophy, practiced by Aristotle and Locke, among others, is abstruse and accurate. It studies the human being as a reasoner rather than doer. Its issue is metaphysics, which yields the most general first principles of things. Unfortunately, it is not popular for several reasons. One is that the deep thinking it requires plunges people into melancholy. Hume himself was afflicted with this depression, which he found he could only relieve by socializing with his friends. Another is misunderstanding. Abstruse philosophy is seen as a cover for ignorance or superstition. The solution is to keep the spirit of accuracy but make it easy, not abstruse. Such was Hume's goal. David Hume, seemingly striking the anvil between the descent of the popular philosophical pursuits of the day and the birth of Newtonian Science, was an outstanding philosopher not because of his achievements, but because of his mode. He was a dedicated historian particularly to Great Britain, and compiling various volumes, he maintained a soldiers strife, but ironically died the year of 1776. His closest critics called him irrational, a man of positivism, and worst, an atheist, which was near damnable in his days, but commitment to his pursuit of empirical truths have come to revere his name since. Compared to the brilliant Roger Bacon because of his similar use of the English language as his main utility, and of the same likes as Locke and Berkeley in his progression towards mapping out humanitys mental geography, Hume came to oppose Plato and Descartes concluding that sensory perceptions were the most certain of our experiences. Within one of David Humes greatest works, An Enquiry Concerning the Human Understanding, in Section II: Of the Origin of Ideas, he expresses a more concise and simplified version of John...

Mythology Essay Example | Topics and Well Written Essays - 500 words

Mythology - Essay Example The beliefs and traditions that I can trace to my own ancestry are related to marriage, burial and roaming out at late night. The marriages that are conducted between two individuals are to be adjusted by elders, as it is believed that a marriage that is not arranged by elders will bring misfortune to the family. In addition, it is considered that the bride should be in white dress compulsorily as any other dress is not suitable for a bride and can bring disastrous results for the future lives of bride and groom. As far as burial is concerned, it is essential that all people should be dressed in black to indicate that they are sorrowful. For a death ceremony, black color is regarded as appropriate as it shows that everybody will be deprived of any color when death will come to him/her. Due to the beliefs that my family keeps, my family always regards that elders should be involved in all kind of decision making to avoid any kind of misfortune for the whole family. Misfortune can be related to the gods of fortune. My family never allows anyone to go out at late nights because it is regarded that evil and witchcraft are common at nights and can be harmful for anyone. This can be associated to gods of evil and witchcraft. 2. Are myths true? Literally? Whether true or not, do they have metaphoric truth to them? What is the relationship between myth and religion? Can on myth be more true than another? Can anyone claim absolute truth, and if so, how? Mostly myths are not true. However, those, which are associated to religion such as birth of Adam and Eve and their forced departure from heaven on the basis of their disobedience cannot be considered wrong as this is a true myth. Those myths that talk about gods and goddess such as sun god, goddess of love, goddess of evil, etc. are not true and are the outcome of those beliefs that ancient people used to keep because of their lack of knowledge concerning the phenomena of the universe. Metaphors and myths are related

Energy Sources of the Future Essay Example | Topics and Well Written Essays - 750 words - 1

Energy Sources of the Future - Essay Example With such discoveries and inventions like this on the horizon, it does feel like that our futures may have very little reliance on fossil fuels. Below is the list of the top three alternative power sources which can be used to replace fossil fuel (McLamb Eric). 1. SOLAR ENERGY: Solar energy, as we know, is linked with the sun and solar power is the conversion of sunlight. Solar seems to be one of the best replacements that we can have for current fossil fuel usage as it lasts for an indefinite time period and is one of the fastest growing energy sources. As days pass by solar cells are becoming more effective, transportable and flexile which enables to allow easy installation. Replacing solar energy with fossil fuels has lots of benefits. If we consider, solar energy’s use in electricity, we would notice that solar power is economically very beneficial for the people, which means that intra-continental electricity is feasible economically and works well in most regions. (Engle bert; McLamb Eric). In 2011, the International Energy Agency said, â€Å"The development of affordable, inexhaustible and clean solar energy technologies will have huge longer-term benefits. It will increase countries’ energy security through reliance on an indigenous, inexhaustible and mostly import-independent resource, enhance sustainability, reduce pollution, lower the costs of mitigating climate change, and keep fossil fuel prices lower than otherwise. These advantages are global† (Englebert Anne). Worldwide energy insecurity can be solved by solar energy which is one of the most rising sustainable resources. According to Ausra’s, executive vice president John O’Donnell, a storage system which is 93% efficient has made the utilization of solar thermal technology after the sunsets possible. In solar thermal plants, in order to store energy we do not have to convert it into any other form as they don’t rely on battery technology hence they are h ighly efficient. The electric current is generated when flat moving reflectors or parabolic mirrors focus solar energy to generate heat which in turn generates steam, which turns turbines so even if we need electricity at night we can store the heat from the sun for generating electricity later (Lozanova). According to the European Photovoltaic Industry Association, solar power could provide energy for more than one billion people by 2020 and 26 percent of global energy needs by 2040 (McLamb). 2. WIND ENERGY: Actually, wind energy is a form of solar energy because wind is basically formed when the atmosphere heats or cools down causing air and its layer to rise and fall and move over each other which results in wind currents. Wind power can create electricity by the basic principle of it passing through turbine which in turn converts them into electricity. Wind â€Å"farms† consist of hundreds of wind turbines which are spread over huge areas of land for collecting commercial wind energy. Replacing wind power with fossil fuels is very beneficial too because wind power is renewable, widely distributed, clean and does not produce greenhouse gas emissions when its used and it also